FAQs

 

How can I contact you?

You can reach us via email at joypetsusa@gmail.com or by phone at 347-605-7718. Our customer service team is available to assist you with any inquiries or concerns you may have.

Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. We ensure that all items are processed and dispatched efficiently to provide timely delivery to our customers.

Can I get a refund on my products?

Yes, we offer a 30-day refund policy. To be eligible for a refund, items must be returned unused, in their original condition, and with all tags and packaging intact. Proof of purchase is required for all returns.

What is the processing time for orders?

All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.

What are the estimated delivery times?

Estimated delivery times vary based on location. For the United States, delivery typically takes 3-5 business days. For Canada and Europe, it may take 6-10 business days, while other regions may take longer. Please refer to our shipping policy for detailed information.

What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 30 days of delivery. Provide photos and a detailed description of the issue, and we will assist you with a replacement, refund, or store credit as appropriate.

Are personalized or custom-made products returnable?

No, personalized or custom-made products are non-returnable. Please ensure that you review your customization options carefully before placing an order.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.